ABOUT BUFF WAX SPOT: Buff Wax Spot is Edmonton’s original chain of wildly popular wax bars, known for delivering friendly, quick, clean and professional full-body waxing services for ALL bodies. As one of Edmonton’s top-rated and busiest beauty brands, we’re looking for an exceptional Store Supervisor to help lead our Sherwood Park store team and support the continued growth and success of our stores.

At Buff, we pride ourselves not only on the quality of our services, but on the culture we’ve built. Our core values — Respect, Openness, Consistency, Compassion, Support and Humfunēpo (our signature blend of humour, fun, energy and positivity) — are at the heart of everything we do. We’re looking for a confident, outgoing and supportive leader who can uphold our standards, motivate a team, lead by example and create an exceptional experience for both clients and staff.

Our ideal candidate is highly organised, detail-oriented, solution-focused and thrives in a fast-paced environment. They are passionate about sales, leadership, operational excellence and team development, while also embracing the upbeat, welcoming energy that makes Buff so special. If you love building strong teams, maintaining high standards, coaching others to success and being part of a positive, high-performing workplace culture, we’d love to hear from you.

If this sounds like the right fit for you, have a look below at exactly what we’re looking for and submit your application!

STORE SUPERVISOR

The Store Supervisor at Buff Wax Spot plays a key role in ensuring key financial goals are met alongside smooth store operations by providing strong administrative support, effective coaching, and setting a positive example for team members. Working closely with the owner, you will be the primary point of contact for the team, ensuring clear, respectful communication and collaboration throughout the store. Your proactive approach will help foster a happy and productive environment that reflects Buff’s core values, where tasks are completed promptly and expectations are clearly set for both individuals and the team. Additionally, you will step in to manage operations during the owner’s absence, maintaining continuity and excellence in service.

Financials

A) Service & Product Sales

• Drive year-over-year store growth by meeting or exceeding performance targets
• Lead by example to achieve rebooking and retention goals and ensure all team members meet store rebooking targets
• Champion membership growth by generating strong sales personally and coaching Wax Techs to do the same
• Support consistent product sales by guiding and motivating Wax Techs to meet established benchmarks
• Review weekly sales reports, KPI benchmarks and ensure targets are consistently achieved
• Provide ongoing coaching and feedback to staff to support success in meeting product sales goals
• Collaborate regularly with the owner to review sales performance and identify opportunities for growth

Operations

A) Inventory Management

• Keep track of all incoming and outgoing inventory using inventory management system
• Work with vendors to order supplies and plan appropriately for back-orders, out-of-stock, etc
• Go through each wax room once daily (or more frequently) to ensure cleanliness, sufficient stock levels, etc
• Manages backbar and retail inventory including keeping detailed records of inventory use and sales
• Assessing merchandising activities and advises on additional needed inventory
• Secures inventory and the shop by implementing security systems and measures

B) Store Management

• Maintains the stability and reputation of the shop by complying with legal requirements (AHS, OHS) and internal health, safety, and hygiene standards
• Ensure that all stores meet safety and cleanliness standards as established and outlined in our policies, procedures and the Employee Handbook to protect employees and customers
• Ensure that each treatment room meets safety and cleanliness standards
• Direct housekeeping, facility maintenance or repairs in coordination with owner

C) Client Management System

• Good knowledge of technologyincluding computer systems and software, includingMicrosoft Office, Outlook and Google Drive applications
• Excellent and thorough administrative understanding of Buff Wax Spot’s client management system (Zenoti)
• Manage and streamline the membership program, overseeing cancellations, freezes, and transfers to ensure a seamless member experience
• Consistently attends Zenoti webinars and meetings with Zenoti account manager to stay current on new feature releases, expertly implements updates, and trains staff for optimal utilization
• Maintain client database accurately: ensure all client information is up to date, removing duplicate/incorrect accounts, etc
• Troubleshoot system glitches
• Strategically and reasonably modify appointments to maximize daily client bookings
• Has full and sole authority for modifying client bookings
• Ensure tips and product commissions correctly assigned to team members
• Thoroughly understand all the services Buff Wax Spot provides

D) Reception

• Know all duties related to reception work
• Ensures all staff are fully capable of performing reception work
• Ensure Receptionist (if applicable) is carrying out all duties correctly and punctually

E) Client Experience

• Responds to client complaints within 24 hours (1 business day) of receipt
• Provide the highest quality front of house client service, including interacting with clients and answering client enquiries
• Ensure merchandising, company brand materials (e.g. store signage) and physical working spaces meet and exceed company presentation standards

F) Payroll & Bookkeeping

• Perform staff scheduling
• Review, approve and track vacation requests
• Review and track sick days and leaves of absence
• Create and manage employee profiles
• Tracks hours worked and inputs timesheets
• Organizes monthly bills and invoices for submission to bookkeeper

Marketing

A) Marketing, Advertising & Promotional Activities

• Works with the owner to carry out all in-store marketing, promotional and advertising campaigns, as directed
• Enthusiastic participation in trade show events, networking events, and professional development

Staff

A) Team Management

• Works with the owner, HR Specialist, CFO and operations consultant to develop strategies to promote team member adherence to company regulations and performance goals
• Onboarding new employees to ensure successful transition to floor
• Responsible for ensuring trainers follow the training program for new hires
• Oversee training program and ensuring performance milestones are being met
• Administers performance management reviews (PMRs) performance reviews by setting up meetings, guiding feedback sessions, and ensuring the results support our company goals
• Provide disciplinary actions and performance reviews for employees, monitor employees for correct work performance, and implement new policies, in consultation with HR Specialist
• Arrange staff workshops to cover new techniques and procedures
• Train staff in the use or sale of products, programs, or activities
• Provide leadership, direction and support to employees
• Hold staff meetings as needed to provide work-related updates and nurture engagement
• Plan and arrange for staff engagement events and work anniversaries
• Maintain professional and technical knowledge by attending educational workshops and courses; reviewing professional publications; establishing personal networks; participating in professional organizations
• Responds in a prompt and timely manner to emails, texts and calendar invites within business hours

Leadership Competencies

A) Leadership

• Demonstrates effective supervisory abilities
• Gains respect and cooperation
• Inspires and motivates staff
• Directs group work toward a common goal

B) Delegation

• Demonstrates the ability to direct others in accomplishing work
• Effectively selects staff for specific tasks
• Effectively motivates staff to meet deadlines
• Defines assignments appropriately

C) Planning & Organizing

• Coordinates work with others
• Establishes appropriate priorities
• Create effective plans and anticipates future needs
• Carries out assignments effectively (on time, on budget, quality results)

D) Administration

• Manages time exceptionally well
• Administers policies and implements procedures effectively
• Maintains appropriate contact with owner/manager
• Utilizes funds, staff, and equipment appropriately
• Proficient with technology including computer systems and software

E) Employee Management

• Resolves work-related employee problems
• Assists their team in accomplishing work-related objectives
• Communicates well with staff in a clear, concise, accurate and timely manner

F) Ethics

• Makes choices based on an ethical code to follow company procedures and policies
• Makes choices based on empathy
• Respects the safety and emotional safety of their employees
• Communicates well, working to build others up

Join us in shaping the future of beauty and self-care! If you’re passionate about leadership, thrive in a fast-paced environment and love inspiring teams to deliver exceptional client experiences, we’d love to hear from you. Come grow with us and be part of the energy, culture and success that make Buff so special.