Receptionist

Edmonton, AB, Canada

Part Time to Full Time

Entry Level

ABOUT BUFF WAX SPOT: Buff is Edmonton's original chain of wildly popular wax bars. We perform friendly, quick and clean full-body waxing services for ALL bodies. We're top-rated, super-busy and looking for Edmonton's finest to join our team as a Receptionist!

We pride ourselves on delivering friendly, professional and meticulous hair waxing services to our clients. We’ve spent the last seven years developing and demonstrating our core values: Respect, Openness, Consistency, Compassion, Support and Humfunepo (our mashup of humour, fun, energy, and positivity) and we’re looking for someone who can provide first-class customer experience and positively contribute to our team culture. We love incredibly friendly and nice go-getters who are super-detail oriented, are known as neat-freaks (seriously, you gotta love cleaning) and pretty obvs here, LOVE WAXING!
If this sounds exciting, have a look below at exactly what we’re looking for, and if this sounds like you, please submit your application!

QUALIFICATIONS:

One year previous experience in a similar environment (retail/service/salon/office)
Computer savvy including confidence with learning and using in-house software systems

JOB SPECIFICATIONS

The Receptionist is a key member of the Buff Wax Spot Store Team and reports to the Store Manager/Studio Team Lead.

You must be able to:

Demonstrate 1 year of previous experience in similar environment (retail/salon/restaurant/medical/office)
Stand when required for your shift, bend often, participate in active cleaning of the shop and occasionally lift items weighing up to 10 pounds
Manage time effectively and handle periods of high volume with ease
Be computer savvy including learning and using in-house software systems
Provide the highest-quality service and client care with kindness, great conversation, friendly demeanour and sense of humour
Maintain a polished, fashionable and business-appropriate appearance
Show up on time and ready to work
Greet clients professionally and courteously
Be well-mannered with superb phone skills; ability to remain cool under pressure is critical
Effectively check guests in and out, cash out clients, accurately input client information into the booking software, and rebook appointments
Accurately record tips and product commissions received for Wax Techs
Display excellent client service, communication and organization skills
Maintain a professional, orderly, and clean work environment
Listen and communicate effectively
Organize, be neat and extremely clean-conscious
Punctual and reliable
High integrity with a great attendance record
Ability to problem solve as issues arise
Attention to detail, meticulous and efficient
Respectful and open to growth
Assist with daily salon duties (laundering towels, sweeping, mopping, sterilizing implements, etc)
Performs daily inventory counts
Streamlining the work flow for the team and providing support to team members
Learn about our retail products and provide guidance and assistance with retail products
Meets and/or exceeds product sales targets
Recommend services and products to clients
Educate on and sell wax after-care products
Maintaining retail products stocks and keeping retail area clean, tidy and attractive
Contributes to an energetic, purposeful, and creative environment that encourages team work with shared values of Respect, Support, Consistency, Compassion, Openness, and Humfunepo
Self-motivated and ready to go above and beyond
Goal-oriented
Team player
Flexibility to work evenings and weekends
Support the company in achieving its goals
Attend and actively participate in staff meetings and trainings

WHAT YOU GET:

As a member of the Buff Wax Spot team, you will be part of:

A fun, well-managed, dynamic (read: busy!) work environment that promises to reward you for all your amazing work and contributions to the growth of the company and nurture your professional and personal development in whatever way we can
Hands-on training with customer experience experts, brand experts, and product representatives
Fun team-building events
The opportunity to be involved in and influence the growth and direction of an exciting and fun beauty bar start-up

Plus, you’ll have:

Competitive hourly wages + tips + commission on retail sales
Paid sick days + mental health days
Paid vacation time
A little something special for your work anniversary
Free waxing for you + steep discounts on retail products

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Interested in joining the team? We love people who are friendly, go-getters, and show great attention to detail. If this sounds like you, then we want to hear from you!

Receptionist

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